Digital Solutions Manager

Dammam, KSA
Career Level:
Mid-Senior level
Full Time Permanent
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Job Description

Serving as the customer focal point for successful deployment of project.Leading an engagement team to perform implementation activities in collaboration with the team members from Application Development, Data Integration, Data Science, Products, QA, and DevOps

Responsibilities

  • Design & shape application Implementation ensuring that the defined design requirements meet performance requirements for Customer. Assess and mitigate risk and issues through the project lifecycle.
  • Establish acceptance of designs with client Engineering team & end users. Translating and conveying impact of process and system changes to bottom line and articulating the benefits & value to the customer.
  • Own an agile design in number of sprints with deep interactions with end users through workshops and prototyping. This is to ensure buy-in and acceptance from the customer.
  • Proactively recommend potential quality and efficiency improvements within the engineering/ product development group. Regularly identify & communicate risk in the project and prepare mitigation plans.
  • Connect with internal team regarding technical issues, escalating these early in the project.
  • Encouraging client relationships and driving revenue acquisition.
  • Proactively collaborate with project team to ensure development schedules are accurately aligned to the project requirements.
  • Ensure timely and quality deliverables from team through accurate planning.
  • Ensure that applicable norms, common processes, standards, best practices, methodologies, lessons learned, and tools are being used within the project phases to optimize quality, efficiency, profitability, and customer happiness.
  • Ensure that completed projects can be and are formally handed over to the Services organization.
  • Quantify and track value metrics that can be realized from product implementations.

Education

  • Bachelor’s degree in computer science, Engineering, or similar field; MSc or MBA preferred.
  • Minimum of 8-10 years’ engagement management experience with enterprise SaaS solutions.

Experience

  • Experience with ISO 9001:2015 quality management systems.
  • Proficient with MS Project, Primavera P6 or similar project management tool.