Head of Hospitality
Job Description
Lead direct and strategically guide all aspects of the company’s hotel operations to achieve its financial and operational performance. Overseeing all the internationally managed properties of the group. Develop strategy to ensure the successful development of food services and their safe and effective coordination across commercial services. To deliver a high quality customer experience and a budgeted surplus to the University. To ensure the development and continuous improvement of the service. Participate in strategic decision making and planning to act as the Voice of food services. Deputize for the Head of Conference, Events & Visitor Services.
Responsibilities
- Develop and implement business strategies and actions to strongly reflect long term objectives for successful hotel operations.
- Deputize for the Head of Conference, Events & Visitor Services, as required.
- To translate strategy to develop innovative and inspiring annual plans and budgets for Hospitality and related areas to ensure their successful implementation, including capital projects and staff structures.
- To manage and develop direct report staff and to ensure that all staff in the department are effectively inducted, trained, developed, and deployed to meet the service promise in a cost effective manner.
- To review and monitor services to ensure that operations services meet standards set and to benchmark against Universities and the High Street to remain responsive and competitive.
- To utilize communication and feedback from customers and other departments to ensure continuous development and improvements to service and income.
- To plan and ensure delivery of effective promotional calendars and campaigns and imaginative merchandising to maximize revenue and meet customer expectations.
- To ensure responsive, innovative, customer focused and effective day to day operation of outlets and services within regulations and University policies, agreed budgets, and targets.
- To develop and manage the University Food Safety Manual to ensure effective implementation and that services are managed with due regard to Health and Safety legislation.
- To ensure appropriate cost control, purchasing, stocking, and pricing to deliver annual budgets and plans.
- To undertake any other duties commensurate with the position and grade
Education
-
Bachelor’s degree in hotel management or equivalent. Master’s degree or Professional Certificate is preferred.
Experience
- 12-15 years of experience in hotel operation of a large hospitality company, including 3 similar roles in a corporate hospitality environment
- Excellent interpersonal and communication skills